Frequently Asked Questions

Orders & Payments

After you place an order, you will receive an email notification to the email address you provided while placing the order. Please check your junk/spam folder in case our communication was filtered.

To cancel or modify an order please contact us via chat or at experience@essenci.fr and a member of our team will be happy to assist you.

When you place your order, you can create an account with us and you can login to change your data at any time.  If your order has already shipped and you need to change the delivery address, please contact us on the chat or at experience@essenci.fr and we will respond to you within 24 hours.

Visa, Mastercard, American Express, Discover, GooglePay and ApplePay.

After you place an order, you will receive an email notification to the email address you provided while placing the order. Please check your junk/spam folder in case our communication was filtered.

US and Canadian Dollars on this site. To pay in Euros, please go to essenciskincare.fr, and to pay in British Pounds, please go to essenciskincare.uk.

For products that are available in stock or in process at our atelier and laboratory, you will be billed immediately. For products that are not yet available you will be placed on the waiting list and notified when it is available.

Please sign up for our mailing list in order to be informed of any promotions and be sure to follow us on Instagram (@essenci).

Please check to make sure all the shipping and billing information is accurate. Sometimes your bank may require an authorization on your part as we are a French company and it may be flagged as a “foreign transaction”. If the issue persists, please contact us via chat or at experience@essenci.frand a member of our team will be happy to assist you.

You will receive a notification when your order is placed and a tracking number when it is shipped.

Please contact us via chat or at experience@essenci.fr and a member of our team will be happy to assist you.

Shipping and handling

Yes, shipping is complimentary on all purchases.

Once an order is shipped, you will receive a shipping confirmation email with tracking information. Please check your junk/spam folder in case our communication was filtered. We do our best to dispatch items within 2 business days. Weekends and holidays are not considered business days.

We do our best to dispatch items within 2 business days. The final delivery time is dependent on the carriers shipping schedule, but is usually within 2 business days. So it will take 4 days on average to receive your order

We usually ship without a signature requirement, but if you wish to have a signature on delivery, please contact us via chat or experience@essenci.fr and we will be glad to assist you.

We do not accept returns per se. If you have a problem with the product, please contact us via chat or experience@essenci.fr and we will be glad to assist you.

Please contact us via chat or at experience@essenci.fr and a member of our team will be happy to assist you.

Product Information

Our products are made in the South of France and neighboring areas.

Our products are suitable for all skin types.

Please contact us via chat or at experience@essenci.fr and a member of our team will be happy to assist you.

Please contact us via chat or at experience@essenci.fr and a member of our team will be happy to assist you.

The majority of our ingredients are sourced from the South of France and neighboring areas.

No, our products feature both honey and beeswax.

Yes, all our products are cruelty-free.

No, each of our products feature unique essential oil blends.

Our products do not have any added or synthetic fragrance. The fragrance found in our products are those that are naturally occurring from our essential oil formulations. Each of our products has its own blend of aromatherapeutic benefits. Please see our product description pages to read more about these benefits.

Yes, our products are eco-certified organic.

No, our products are not synthetic. We have listed our Non Essentials as ingredients that are not found in any of our products. Please read more here.

Our products do not contain any of the above. We have listed our Non Essentials as ingredients that are not found in any of our products. Please read more here. If you are concerned about a particular ingredient, please feel free to contact us with any questions.

All our products are eco-certified organic by ecocert and confirm to the French cosmetics regulations, which are some of the most stringent in the world and includes vigorous testing and analysis.

Our founder used her products while she was pregnant and breastfeeding. The products have gone an evaluation for toxicology according to French regulations, and are safe for use for pregnant and breastfeeding mothers following the instructions for use.

All our products can be stored at room temperature. It is advisable to keep them away from direct sunlight. The products retain their maximum potency in the first 6 months after opening them.

Yes, our products are both recyclable and sustainable. We have chosen porcelain jars as an alternative to plastic. They are also refillable. Please be sure to recycle our shipping boxes and interior packaging materials.

At this time, our products are only available at www.essenciskincare.com.

Please contact us via chat or at experience@essenci.fr and a member of our team will be happy to assist you.